Network operators are being challenged to improve standards of service to customers at reduced whole life costs. WRc's Network Operations team helps operators to achieve this by bringing a technical understanding of the causes and mechanisms of failures. This understanding allows operators to put in place targeted proactive approaches to prevent asset failures or limit their impact on the service delivered to customers. To achieve this we work not only with the pipes, but also ancillary fittings such as valves, pumps, chambers and street ironwork. WRc have identified that poor workmanship is a major influence on the number of failures and so we strive to identify good working practices and work with our clients to communicate this to their staff and contractors.