Customer Service and Innovation 

Tony Conway, Strategic Programmes Director, United Utilities  

Creating Chemistry for a Sustainable Future Dr Geoff Mackey, Sustainable Development & Communications Director, BASF Europe North
Irish Water: Innovation in Communication Gerry Galvin , Chief Technical Advisor, Irish Water
Using the Circular Economy to Cut Costs 

Stuart Bailey, Head of Sustainability & Climate Change, National Grid

Tapping the Potential of the UK Water Technology Industry Mark Lane, Managing Director, Mark Lane Water Consultancy Ltd & Consultant, Pinsent Masons 
Unlocking Value Through Cross-Sector Innovation

Andrew Musgrave, Head of Network Strategy, Scotia Gas Networks

Unlocking Value Through Cross-Sector Innovation

Martin Atkinson, Managing Director, Vector Business Services

"Diamond Mining" to Move Forward Sometimes You Must First Look Back

Simon Barnes, Programme Director, Yorkshire Water