A UK Water Company had a stated need to improve the quality of the microbiological and technical training provided to their staff. It was found that current training materials tend to focus on organisation and systems rather than providing knowledge of the fundamentals of water supply hygiene. As a result WRc were asked to provide a training course for the company to increase the microbiological awareness of the company's public health team. The course increased the team's competence appropriate for communication with DWI and their consumers and was produced after close consultation with company water quality managers.
The programme was delivered in a 2 day format with training provided to approx. 50 staff in 2 sessions. The training was further reinforced by the production of a course booklet to provide further information and reference sources.