WRc Innovation Day 2013 Speakers



Professor Christine Harland BA PhD FCIPS, University of Bath School of Management

Christine is Professor of Supply Strategy and Director of the Collaborative Research in Strategic Purchasing and Supply (CRiSPS) group in the University of Bath School of Management. Her specialist research interests include procurement policy and strategy in complex confederal public sector supply networks, international comparative studies of public procurement, the role of procurement in commissioning, and evidence-based procurement. Co-founder of the International Research Study of Public Procurement (IRSPP), this research programme has completed 5 phases of research involving 35 countries. Recent past President of the Healthcare Supplies Association.



Jonathan Slater | Director of Business Innovation| InnoCentive EMEA

Jonathan is the Director of Business Innovation at the InnoCentive EMEA, the open innovation, crowdsourcing, and prize competition pioneer. Jonathan works to encourage cross-fertilisation of ideas and identifies best working practices in the open innovation field. After a career in developing global consumer products, used by over 2 million users worldwide, taking a start-up company through to listing to be an AIM-listed company and then he joined the board as an executive director. Jonathan then returned to his engineering background to work as a technical innovator in the environmental and energy space and as a senior advisor to a number of companies looking to work in the developing world.



Martin Haynes, Principal Consultant & Head of Transition for Unipart Expert Practices- Supply Chain

Martin has worked as a business transformation consultant for the past twelve years with a previous background in insurance and retail banking. His particular areas of interest are organisational change and the development of leaders to deliver sustainable business benefits. His sector experience includes health, banking, telecoms, water utilities, outsourcing and central government. Areas of work also cover, contact centre operations, back office processing, field engineering, and health sector pathways. He has led projects across the UK, Ireland, India and the US.



Professor Martin Sykes, University of Bath School of Management

Martin is an Honorary Professor with the University of Bath and holds Fellowships in the Chartered Institutes of Mechanical Engineering and Purchasing & Supply. He retired at the end of 2010 as Chief Executive of the Welsh Government’s Value Wales Unit, after a career in engineering, projects and procurement in both the private and public sectors. He has always encouraged challenge to the status quo, whether use of technology or business process, in pursuit of greater value, and has maintained close engagement with leading academics.





Jon Kendall, Partner at Castleton Consulting

Jon is a consultant with 20 years, and more, of experience in the water industry. He believes that, as customers, we need to change our relationship with water and one way to help this happen is for the water companies to change their relationship with their customers. Jon’s session will draw on recent research projects to explore how novel data gathering and analysis techniques could create a platform for transforming the relationship between customer and utility.



Dave Milham, TM Forum Chief Architect - Service Provider Engagement

Dave is responsible for working on supporting Member adoption of the TM Forum integrated Business Architecture ‑ Frameworx. He also facilitates the Service Provider Leadership Council (SPLC) of some 100+ SP companies, to establish evolving SP needs, and ensure these are reflected in the delivery programs. Current topics include Wholesale B2B Processes and interfaces, e2e management of Digital and Cloud Services with a focus on SLAs and security, Procurement best practice, fixed mobile converged management, and Service oriented Architecture integration interfaces.




 Andrew Brown, Head of Sustainability, Anglian Water

Andy is Head of Sustainability at Anglian Water and is responsible for overseeing the delivery of their sustainability strategy “Love Every Drop”.  Love Every Drop is about putting water at the heart of a whole new way of living. As well as overseeing the strategy he has direct responsibility for the teams delivering the community education, customer engagement and employee volunteering programmes across the region.  Andy has worked in the sustainability area within Anglian Water for 15 years; previously leading on their climate change adaptation work and the creation and delivery of their of their 10 year biodiversity action plan.




George Cullen. Market Research Manager, Severn Trent Water

George has been worked in the areas of customer insight, product development and market research for the last 20 years.  With a background in consumer goods, personal care products and professional healthcare, delivering insights to drive brand and product innovation has been crucial to success.  Bringing together the fields of psychology, sociology and sensory science into research is the beginning of innovation, but it is the novel ways of considering their application that may ultimately give us the most interesting ways forward.




Lucy Denham, Customer Research Manager, Northumbrian Water Ltd.

Lucy joined the water industry in summer 2012, bringing with her five years consultancy experience in delivering social research projects for the public sector. Lucy is now Customer Research Manager for Northumbrian Water Ltd. with responsibility for designing and managing ongoing customer research in support of business planning. Northumbrian Water believe that customer opinion should be central to all strategic decision-making. Lucy has a particular interest in innovative, design-led approaches to customer engagement.





Rachel Bennett, Vice President - Smart Metering, Green Energy Options

Rachel joined GEO in 2009, having originally studied International Business Studies and Marketing in the UK, followed by Commercial and Residential Design in South Africa. Previously working in broad ranging Commercial and Business Development roles for both multi nationals and startups, across EMEA and the USA for the last 20 years. Her experience has been gained primarily in the Software and Telco. With her extensive network of contacts at all levels across many continents, Rachel has been one of the team -instrumental in the growth of GEO from the 1st  European pilots, to today’s foundation stage UK roll outs. A team player - she is full of energy and enthusiasm, with a passion to contribute and add value. She enjoys delighting customers and always goes the extra mile for them.