WRc, the innovation consultancy, is running a workshop on Tuesday 25th November 2014 to explore how customer experiences can be improved by better workmanship and a customer friendly approach.
Good workmanship results in happy customers, lower levels of repeat failures and positive reputational impact for companies. But what does ‘good’ look like – and how does it differ between working in customer gardens and working on the street? How can the needs of the customer, contractor and utility be cost effectively met?
Carmen Snowdon, Head of WRc Customer Engagement comments “This FREE workshop, jointly hosted by WRc’s Network Operations and Customer Engagement teams will share experiences of the impact on customers of serviceability and repeat failures and learn why customer liaison matters. We will also discuss the challenges posed by emergency and routine work and help create a customer-focussed programme of work within the industry.”
WRc welcomes attendees from across all utilities, operations teams, customer research teams and contractors.
To register to attend this workshop; please visit http://www.wrcplc.co.uk/happy-customers-form.aspx.
For further information contact Carmen Snowdon at firstname.lastname@example.org or Nick Orman at email@example.com< or 01793 865000.